How Dashlane stakes a claim in the minds of their users.
When entering a space like internet security, you’d think that the best bet would be to rely on a stoic and staid brand. That is, of course, unless everyone else in your market is boring, difficult to work with, and doesn’t provide any emotional value to the customer.
Defining the 5 pillars of forming a software brand.
In 2019 I started a small segment called the Brand Spotlight in my weekly newsletter. They were awesome and I really enjoyed writing them, but they were scattered. I was covering everything from lifestyle brands, digital products, video games, jeez I needed focus. That being said, the structure of them…
Much like Thor’s hammer, your software is a tool used to control something more potent. No, it’s not thunder, it’s culture.
Good software changes culture.
Facebook changed culture and made people more connected. Google changed culture and gave access to information from around the world instantaneously. Netflix changed culture when they decided movies could be enjoyed from home without cluttering your cabinets. Spotify changed culture by making it easy for people to discover music.
The point: look beyond the deliverable. What are you trying to change about our culture?
Furthering the case for branding in software products.
Trust is built by showing up consistently. It’s why we remember our friends who we see regularly but forget the person we sat next to on the bus.
Software companies operate under the same parameters.
Every single interaction with your software company, from the ad the user sees on Facebook, to the website they land on, to the experience of signing up, to the onboarding experience, all the way to the follow-up afterward is part of building that trust.
If these experiences are misaligned or disjointed, you lose cohesion. You lose trust.
Getting these experiences to line up uniformly and in a way that delights your user is called branding.
You should. And you should also build something of legacy.
Help your ideal users connect with you emotionally. Give them pieces of delight with every interaction of your app. Make it easy for them to remember you and recognize you. Encourage them to trust the new things you release into the world.